What are your estimated dispatch times?
2 - 4 working days

** We anticipate a surge in orders in the coming weeks post our Closing Down Sale announcement. Rest assured, we'll work diligently to pack your orders promptly. However, please allow up to 10 working days from the date of purchase for your delivery to arrive. Your patience is greatly appreciated.

What Courier Company do you use?
All New Zealand orders are handled by Courier Post.
All International orders are handled by New Zealand Post.

How long will it take for my order to arrive?
Estimated delivery times within New Zealand are 1-3 working days after dispatch.
*Rural deliveries can take 2-4 working days
Estimated delivery times for International Shipping is 3-10 working days after dispatch.
**Please note international deliveries may experience some extra shipping delays due to COVID-19
***Any duties and taxes incurred on international deliveries are your responsibility.

How do I track my Parcel?
You will receive a tracking number with your confirmation email. Please contact the courier provider to track your parcel. Having trouble with this? Please email

What do I do if I have not received my order?
Please email with your order number and any details about your order and we’ll get back to you as soon as we can.

My order arrived and it’s not correct?
Please contact us as soon as you can so we can get this sorted for you

How much will my postage or shipping cost?
Our shipping rates are displayed at the checkout. We are currently working on ways to further reduce the delivery costs for our Native Eye customers.

Australian Shipping doesn't appear as an option in my checkout?
Australian shipping is based on a maximum order of 4 kits per transaction. Any additional kits will need to be processed as another transaction.